Problem Statement:
A Leading Background Verification organization (Client) wanted to support its verification team by automating the background verification operations. After detailed analysis, Mindmap team identified several pain points, including high manual intervention, lengthy turnaround times (TAT), potential for human errors, and challenges in handling increasing volumes efficiently.
Solution:
- Using Automation Anywhere, an automation solution was designed and implemented.
- Download Process: Bot downloads reports, extracts data, takes screenshots, consolidates into a single PDF, and uploads to customer portal.
- Upload Process: Bot receives candidate status list from BRIDGE via API, updates status in customer portal.
- Insufficient Process: Bot checks insufficiency, updates cases in customer portal based on data from BRIDGE.
Benefits Realized:
- Human error rate reduced to 0%.
- Manual intervention decreased by 60%, resulting in a 40% reduction in turnaround times.
- Scalability improved by 50%, enabling the organization to handle 30% more verification cases efficiently.
- FTE count reduced by 20%, leading to cost savings.
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