Problem Statement:
The healthcare organization faced challenges in manually extracting essential information from participant records for Service Determination Requests (SDRs). This manual process resulted in inefficiencies and delays, impacting operational effectiveness.
Solution:
To overcome these challenges, MindMap Team implemented a solution that included :
- Implementation of RPA technology to automate the Service Determination Request (SDR) process
- RPA solution streamlines operations by accessing the Truchart application, downloading participant lists, and searching for individual records
- Automated extraction of required values from participant profiles and generation of consolidated SDR universe reports
- Reports are then sent to the business team for review and analysis
Benefits Realized:
- Reduction in manual effort and time consumption by 50%.
- Enhanced data accuracy through precise extraction of required values.
- Facilitation of timely reporting with consolidated reports, enabling prompt analysis and decision-making
- Cost reduction achieved through improved operational efficiency and accurate data reporting.
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